![]() No, the engage hub is powered through the AC/DC adaptor. Simply unplug the power cable and plug it in again! Does the engage hub need batteries? We will let you know when it becomes available. In the future it will be possible to reset to engage hub from the ‘Settings page’ in the engage online platform. The engage hub does not have an onboard reset function. On your dashboard you will now see all your devices.Click on the small box next to the name.Select from the dropdown menu the option Sub-metering (2nd option).When scanning finishes, you will see the new device on the list.Click on the blue button to start the scanning of new devices.Place batteries in the transmitter and press once the link button.On the My Equipment page, scroll to end of the page, where you will find a Add device button.Click on the Settings link on the top menu.In order to add a second transmitter to your account, please follow these steps: If you are an owner of hub version 2.3+, you can add up to 4 additional transmitters to your existing account. How do I pair my engage hub with an additional transmitter? To know more about the features of the portal please go to 'Features' Section. The engage platform displays real-time and historical energy usage information. What details are viewable on engage platform? If they are not paired, please follow the instructions given on-screen. Go to 'Equipment Status' in the 'Settings' Section above and check if the devices are paired up. How do I pair my engage hub and transmitter? Simply plug in the mains adaptor and connect the home hub to your internet router with an ethernet cable. You will have to type in your MAC address, which can be found on the underside of the engage hub. If you have already signed up, go to 'Settings'. ![]() Sign up for a new account if you don’t have one with us. ![]() Basic functionality will be provided free of charge but extra, advanced widgets developed in the future may be subject to a fee. Please provide as much detail as possible, so we can pass it on to the right team straight away. Or use this contact form and we’ll get back to you shortly. Instructions will be provided on the screen. Speak to one of our friendly team members in the UK, Ireland, Canada, South Africa or Australia their contact numbers are below. Go to the log in site and sign up for a new account. The MAC address can be found on the underside of the engage hub. You’ll need to know this MAC address to register your home hub. All of our engage hubs have a unique address that identifies them on a network. MAC is short for Media Access Control address. Then please follow the steps shown in this video tutorial. How do I pair the engage hub to the platform when the connection is lost?įirst of all please check what engage hub version you own by checking at the back of the engage hub. ![]()
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